I am pondering today on the challenge of delivering on clients' expectations, in a wired world where we have fewer face to face meetings and more email instructions and corresponding relationship building. I have to admit to never having learnt to touch type and being a 4 finger typist. As a result I know that I frequently say less in emails while building rapport than maybe needed in retrospect, because the speed of my typing! So maybe my resolution for 2010 is to learn to touch type. Anyone with me?